Faq
ABOUT HOMECOURT
Homecourt is a collection of fine fragrance-infused, skincare-inspired, and sustainably designed beauty products for the home. Learn more about Homecourt by visiting Our Story.
Inspired by her lifelong passion for architecture and interior design, as well as her obsession with home organization, scent and cleanliness, Courteney Cox founded Homecourt on the premise that caring for one’s own space should be a pleasure. To bring her vision to life, Courteney enlisted Sarah Jahnke, a former L’Oreal marketing executive, to serve as Homecourt’s CEO.
Homecare is the practice of tending to one’s own space with pleasure. Cleaning is maintenance. Homecare is transformation.
THE CONCIERGE
If you have any questions or concerns, our dedicated concierge team would be glad to help. Please submit a message through the form on our Contact page or email concierge@homecourt.co directly for all support queries.
Please note: Our concierge team operates Monday-Friday, 9am-6pm PT. Kindly allow 1-2 business days for a response. We look forward to assisting you!
PRODUCTS
Currently, we offer six signature fragrances: Steeped Rose, Neroli Leaf, Cipres Mint, Cece, Mandarin Basile, and Cocomoi. Detailed fragrance descriptions can be found on individual product pages under the "Fragrance" tab. For more personalized guidance, please email concierge@homecourt.co.
We also offer a Fragrance Sample Card, available for individual purchase or as a complimentary add-on to any order containing a minimum of one other item.
If you are sensitive to specific fragrance additives or ingredients, please consult your physician before use.
We prioritize sustainability with plant-derived & upcycled ingredients across our formulas, and use 100% post-consumer recycled (PCR) materials for our bottles and boxes to help reduce our environmental footprint.
Please note: While our pumps and trigger sprays are reusable, they are not recyclable.
Yes. Our products are 100% vegan and always cruelty-free.
We formulate our products to meet strict industry standards and clean beauty guidelines, making them safe for use in and around the home when used as directed. Our Dish Soap, Hand Wash, and Hand Cream are also dermatologist-tested and approved.
If any adverse reactions occur, please discontinue use and consult your physician.
Our Dish Soap, Hand Soap, and Hand Cream are dermatologist-tested. You can review our full ingredient lists on the product pages under the “Ingredients” tab. If you have further questions or concerns, please email concierge@homecourt.co.
If any adverse reactions occur, please discontinue use and consult your physician.
Yes, the majority of our packaging is recyclable, except for our pumps and trigger sprayers. Our bottles are made from post-consumer recycled PET plastic, which is recycle code 1. Our paper packaging is also post-consumer recycled (PCR) material and can be recycled in most curbside recycling programs.
If you have any specific questions, please consult your local recycling center.
Our full ingredient listings can be found on the individual product pages, under the “Ingredients” tab.
If you have a question about a specific ingredient, please email concierge@homecourt.co and we will do our best to assist you.
At this time, we do not offer custom gift wrapping. However, you do have the ability to add a complimentary personalized gift note at checkout.
We currently offer a Fragrance Sample Card, available for individual purchase or as a complimentary add-on to any order containing a minimum of one other item.
Please note: This sample card only includes our four signature fragrances: Steeped Rose, Neroli Leaf, Cipres Mint, and Cece, and does not include limited-edition fragrances.
PRE-ORDERS
Pre-order items are currently in production and not yet available to ship. A pre-order allows you to place a reservation for a product by purchasing in advance of the anticipated ship date.
You will be charged the full amount of your purchase immediately upon check out. This ensures your pre-order item has been reserved and your order has successfully been placed.
Orders containing pre-order items will begin shipping within the timeframe communicated by our fulfillment team. You will receive email updates every step of the way, as well as confirmation as soon as your order ships.
If you have any questions about a specific pre-order timeline, please email concierge@homecourt.co.
Yes, you can combine pre-order and currently in-stock items into one order, but please note that all items will be held to ship together once your pre-order item is available.
If you would like to receive the currently in-stock items in advance of your pre-order, please purchase them separately, as we are unable to split these types of orders. We appreciate your understanding.
ORDERS
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), ShopPay, and GooglePay.
All orders (excluding pre-orders) can take between 5-7 business days to process in our facility before shipping. Our fulfillment team operates Monday-Friday and does not process on Saturdays & Sundays. Shipment times may vary based on the selected shipping method, carrier services, and the destination address.
Please keep in mind that delivery estimates can fluctuate, and Homecourt cannot guarantee exact arrival dates. Once your package departs our facility, you will receive an email or SMS notification with a tracking link to conveniently monitor your shipment’s progress.
For rush processing requests, please email concierge@homecourt.co immediately after placing your order. While we cannot guarantee expedited order processing, we will make every effort to accommodate your request.
Please note: Orders placed after 12 PM EST will begin processing the following business day.
To view the status of your order and your unique tracking page, please sign into your Homecourt account. Please note that all orders can take between 5-7 business days to process in our facility before shipping out.
If your order is outside our processing window and has not yet shipped, please email concierge@homecourt.co and we would be happy to look into it for you.
Please note: Tracking updates can take between 24-48 hours to populate after you receive your shipment notification.
Once an order is placed, you do not have the ability to modify it. Please double check that all information is correct before checking out, as we cannot guarantee that any changes can be made.
If you need to change or cancel your order, please email concierge@homecourt.co with your order number as soon as possible and we will do our best to assist you.
Please note: Orders that have already been processed for shipment are not able to be modified or canceled. We apologize for the inconvenience.
Once an order is placed, you do not have the ability to modify the address. Please double check that all information is correct before checking out, as we cannot guarantee that any changes can be made.
If you notice a mistake on your order, please email concierge@homecourt.co as soon as possible, and we will do our best to assist you.
We understand that receiving a damaged or incorrect item can be disappointing. If you have issues with your order, please email concierge@homecourt.co within 7 days of delivery for assistance.
To assist us in swiftly resolving the issue, please attach clear photos of the referenced damaged, defective, or incorrect item. Our team is committed to ensuring your satisfaction, and we appreciate your help in facilitating a seamless resolution process.
For Desktop: You can enter your promo code during any point of checkout. On the right side of the page in your Cart, below your order summary, enter your code in the field labeled "Add gift card or discount code” and then click “Apply.”
For Mobile: During checkout, tap "Show Order Summary" at the top of your screen. When the section expands, enter your code in the space labeled "Add gift card or discount code" and click "Apply."
At this time, only one discount code can be applied per order. We are unable to retroactively apply discount codes once an order has been placed.
SHIPPING
We are happy to offer complimentary standard shipping for US orders that total over $100 after all discounts have been applied.
To conveniently locate your order tracking information, you can sign in to your Homecourt account. You can also reference your shipment confirmation email.
We offer the option to purchase Priority Shipping for $20 on all US orders. With this purchase, it ensures that your order is mailed out on a priority ship method instead of standard ground, shortening its transit time to an estimated 2-3 days.
Priority Shipping does not expedite the processing of your order, and all orders are still subject to standard processing times of up to 5-7 business days before shipping out. While we cannot guarantee expedited processing requests, if you need your order to ship sooner, please reach out to us directly at concierge@homecourt.co and we will do our best to assist!
Please note: Homecourt cannot guarantee delivery timelines once parcels are with their respective carrier.
If you believe your order has been lost in transit, please contact concierge@homecourt.co, and one of our team members will be happy to assist you. It can take 1-2 business days for tracking information to update in our system, and sometimes an order will be marked as delivered the day before it is actually received. Please wait 48 hours after receiving a delivery confirmation email to contact the concierge about lost packages. Note: we are not responsible lost or stolen packages that have been marked as delivered by our shipping partners.
INTERNATIONAL SHIPPING
We currently ship to: Canada, the UK, Australia, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We hope to expand our international shipping options, and appreciate the continued support from our international customers as we grow.
We utilize Passport Shipping for all international orders. To find answers to frequently asked questions, please click here.
Shipping rates are determined by size, weight, and the final shipping destination of the order. We ship all international orders using Delivery Duty Paid (DDP) service. This means that all applicable duties and taxes are included at checkout, ensuring a hassle-free delivery with no additional charges or delays upon arrival.
International order shipments vary based on the destination country. We typically see a transit time averaging between 9-20 days once shipped from the Passport facility.
Transit times may vary depending on a variety of factors, including but not limited to: weather-related delays, local holidays, socio-political climates, and unforeseen customs holds. Please visit Passport’s Service Alerts page to see if there are any current delays impacting your destination country.
Please note: Delivery estimates can fluctuate, and Homecourt cannot guarantee exact arrival dates. If you believe your international order has been lost or is significantly delayed, please email concierge@homecourt.co.
To locate your order tracking information, you can conveniently sign in to your Homecourt account. You can also reference your shipment confirmation email.
RETURNS & EXCHANGES
We want you to love your Homecourt products. In the event you are unsatisfied with your order, please email concierge@homecourt.co within 30 days of delivery and include your order number as well as images of any defective items and we’d be happy to assist you.
Refunds are eligible on returned products still sealed within their original packaging, subject to inspection by our staff upon receipt back to our facility. Please note that our Limited Edition 5-Wick Candle & Reed Diffuser are final sale, and not eligible for return or exchange.
Opened products are eligible for a one-time complimentary exchange for a new fragrance (on applicable products) or store credit at the discretion of our team upon receipt of return. Please email concierge@homecourt.co for more information on these terms.
Please note: All returns & exchanges must be initiated within 30 days of delivery. Shipping costs are not eligible for refund or store credit, and in some cases, a return shipping & handling fee will be collected.
SUBSCRIPTIONS
Subscription members receive exclusive discounts on all full-price products. When you subscribe, your products will automatically be shipped to you at the delivery cadence personally selected.
You can conveniently update or cancel your subscription by signing into your Homecourt account. If you are having trouble accessing your subscriptions, please email concierge@homecourt.co.
Subscribing to your favorite products is easy. Navigate to the product page of the item you want to purchase. You’ll see two purchasing options. Select the “Subscribe & Save” option and then choose the replenishment frequency in the drop-down menu.
You can conveniently update or cancel your subscription by signing into your Homecourt account. If you are having trouble accessing your subscriptions, please email concierge@homecourt.co.
Please note: We are unable to update or cancel a subscription renewal order once it has been processed. Any changes or cancellations must be completed at least 3 business days prior to the scheduled renewal date.
WHOLESALE & GIFT CONCIERGE
We are delighted to offer a variety of bulk gifting options. Please email gifting@homecourt.co for more information on our Gift Concierge program, pricing, and eligibility.
For wholesale inquiries, please email sales@homecourt.co. We sincerely appreciate the support, but due to the high volume of requests, our team cannot respond to all inquiries.
PRESS & PARTNERSHIPS
For all press & media inquiries, please email our PR team at homecourt@wearefoundation.co. We sincerely appreciate the support, but due to the high volume of requests, our team cannot respond to all inquiries.
For partnership, influencer, or content creation inquiries, please email partnerships@homecourt.co. We sincerely appreciate the support, but due to the high volume of requests, our team cannot respond to all inquiries.