Faqs

ABOUT HOMECOURT

Homecourt is a collection of fine fragrance-infused, skincare-inspired, and sustainably designed beauty products for the home. Learn more about Homecourt by visiting Our Story.

Inspired by her lifelong passion for architecture and interior design, as well as her obsession with home organization, scent and cleanliness, Courteney Cox founded Homecourt on the premise that caring for one’s own space should be a pleasure. To bring her vision to life, Courteney enlisted serial beauty entrepreneur Nick Axelrod-Welk (Nécessaire, Into The Gloss) to lead brand creative and product development; and Sarah Jahnke, a former L’Oreal marketing executive, to serve as Homecourt’s CEO.

Homecare is the practice of tending to one’s own space with pleasure. Cleaning is maintenance. Homecare is transformation.

THE CONCIERGE

If you have any questions or concerns, our team is on hand to assist you. Email concierge@homecourt.co for support. Kindly allow 1-2 business days for a response.

PRODUCTS

Currently, we offer all product formats in four custom-designed fragrances: Steeped Rose, Neroli Leaf, Cipres Mint, and Cece.

Fragrance descriptions can be found on the individual product pages, under the "Fragrance" tab. If you would like further guidance, email concierge@homecourt.co and someone will assist you.

If you are sensitive to specific fragrance additives or ingredients, please consult your physician before use.

We use sustainable, plant-derived, and upcycled ingredients across our formulas to make products that are as earth-friendly as possible. To reduce our environmental footprint, we only use 100% post-consumer recycled (PCR) materials in the production of our bottles and boxes. Our pumps and trigger sprays are reusable, but they are not recyclable. We hope to offer plastic-free refills soon.

Yes. Our products are 100% vegan and always cruelty-free.

We formulate our products to meet strict industry standards and 'clean beauty' guidelines. When used as directed, our products are safe for use in and around the home. Our Dish Soap, Hand Wash, and Hand Cream are dermatologist-tested and approved. If you experience a negative reaction to any of our formulas, please discontinue use and consult your doctor.

Our Dish Soap, Hand Soap, and Hand Cream are dermatologist-tested. You can review full ingredient listings on the product pages. If you have further questions or concerns, please email concierge@homecourt.co and someone will assist you. If you experience a negative reaction to any of our products, please discontinue use and consult a physician.

All of our packaging is recyclable, except for our pumps and trigger sprayers. Our bottles are post-consumer recycled PET plastic, which is a recycle code 1. Our paper packaging is also post-consumer recycled material and can be recycled in most curbside recycling programs. If you have any questions, consult your local recycling center. We hope to offer a plastic-free refill solution in the future.

Full ingredient listings can be found on the individual product pages, under the “Ingredients” tab. If you have a question about an ingredient, email concierge@homecourt.co and a member from our support team will be happy to assist you.

No. We do not currently offer samples. We are in the process of developing product samples, and hope to make them available soon.

PRE-ORDERS

A pre-order allows you to place a reservation for a product by purchasing in advance of the anticipated ship date.

You will be charged the total amount of your purchase immediately upon check out. This ensures your order has been placed.

All pre-order items will begin shipping at their estimated date. You will receive a confirmation e-mail with tracking information once your order has been shipped.

Yes, you can combine pre-order and in stock items, however all items will be held to ship together when your pre- order item is available. If you would like in-stock products in your order to ship before then, please purchase them in a separate order.

ORDERS

We accept all major credit cards (Visa, Mastercard, American Express, and Discover), ShopPay, and GooglePay.

Order processing takes 5-7 business days. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the following business day. Depending on the shipping option you select at checkout, it can take anywhere from 5-10 days once your order has been processed for you to receive your items. You will receive an email or SMS notification with a link to tracking information when your package leaves our shipping center.

To view the status of your order, sign in to your account. Please note: it can take some carriers up to 2 business days after an order has been shipped to show updates in tracking.

At this time, we do not have the ability to change, update, or modify orders once placed. To cancel your order, please email concierge@homecourt.co with your order number as soon as possible. A team member will assist you.

Once you have placed your order, we cannot change or modify it. Please email concierge@homecourt.co as soon as possible, and we will try to assist you.

Please email concierge@homecourt.co with your order number and attach a photo of the item(s) in question. We will do our best to fix the issue.

To reduce packaging waste, we do not include return slips or invoices with shipments. Our fulfillment center is unable to include custom gift notes at this time. If you would like a copy of your invoice, please email concierge@homecourt.co with your order number and our team can provide you with an order receipt.

For Desktop: You can enter your promo code during any point of checkout. On the right side of the page in your Cart, below your order summary, enter your code in the field labeled "Add gift card or discount code” and then click “Apply.”

For Mobile: During checkout, tap "Show Order Summary" at the top of your screen. When the section expands, enter your code in the space labeled "Add gift card or discount code" and click "Apply."

Only one promo code can be applied to your order.

SHIPPING

Order processing takes 5-7 business days. Note: orders placed after 12PM Eastern Standard Time (EST) will begin processing the following business day. You will receive an email or SMS notification with a link to tracking information when your package ships.

We offer free shipping for US orders over $100.

To find your tracking information, sign in to your account. You can also view your tracking information in your shipping confirmation email.

If you believe your order has been lost in transit, please contact concierge@homecourt.co, and one of our team members will be happy to assist you. It can take 1-2 business days for tracking information to update in our system, and sometimes an order will be marked as delivered the day before it is actually received. Please wait 48 hours after receiving a delivery confirmation email to contact the concierge about lost packages. Note: we are not responsible lost or stolen packages that have been marked as delivered by our shipping partners.

INTERNATIONAL SHIPPING

We now proudly ship to Canada, the UK, Australia, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We now proudly offer Passport Shipping for all International orders.

Shipping rates are determined by size, weight, and the final shipping destination of the order. Duties and Taxes are calculated separately and added at check out to ensure smooth delivery with no delays or additional charges.

For domestic deliveries, please allow 3 - 7 business days from the date of shipment. For international orders, please note that transit times may vary depending on customs clearance. However, you can expect your package to arrive within 14 days for Canada, within 12 days for the UK, within 16 days for Australia, and within 16 days for any country in the European Union.

Once shipped, a tracking email will be sent via Passport along with a link to customer service should you have any questions or concerns regarding your delivery.

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

RETURNS

We want you to love your Homecourt products. In the event that you are unhappy or unsatisfied with your order, please email concierge@homecourt.co within 30 days of delivery and include your order number as well as images of any defective items. Our team will be happy to assist you with returns and refunds.

Refunds will be credited to your original form of payment within 5-10 business days of processing. Note: only charges for the products will be refunded. Shipping charges will not be refunded.

We can only accept returns for a full refund within 30 days of delivery for unopened product.

We do not include return slips in our packages. To return a product, please email concierge@homecourt.co with your order number (from your original confirmation email) and a member from our team will be happy to assist you.

SUBSCRIPTION

Subscription members receive exclusive discounts on all full-price products. When you subscribe, your products will automatically be delivered to your house per the schedule you select. You can change, modify, or cancel your subscription by emailing concierge@homecourt.co.

Subscribing to your favorite products is easy. Navigate to the product page of the item you want to purchase. You’ll see two purchasing options. Select the “Subscribe & Save 10%” option and then choose the replenishment frequency in the drop-down menu (every 30 days, 45 days, or 60 days).

You can make changes to your subscription– such as adjusting your delivery frequency or canceling your membership–in your Homecourt account. If you have any subscription questions, email concierge@homecourt.co with your order number and a member from our team will be happy to assist you.

PRESS & PARTNERSHIPS

For all media and press inquiries, please email our press team at homecourt@wearefoundation.co. Note: we sincerely appreciate the support, but due to the high volume of requests, our team cannot respond to all inquiries.

For partnership or influencer inquiries, please email partnerships@homecourt.co. Note: we sincerely appreciate the support, but due to the high volume of requests, our team cannot respond to all inquiries.

For wholesale inquiries, please reach out to wholesale@homecourt.co. If the wholesale opportunity is of interest, someone from our team will follow up within five business days.

If you are an influencer or content creator and would like to work with us, please contact our partnerships team at partnerships@homecourt.co. Note: due to the high volume of requests, we cannot reply to all inquiries.